Merbix User Data Deletion Instructions

Method A — By email

• Email support@merbix.cloud
• Subject: Merbix Data Deletion Request
• Include your account email and business/workspace name.
• Optional: connected Facebook Page or Instagram account name.
• Do not email passwords, access tokens, or API secrets.

Method B — Remove Meta integration

• Inside Merbix: Settings → Integrations → Disconnect.
• Inside Facebook: Settings & privacy → Settings → Business Integrations → Merbix → Remove.

Method C — Request form (optional)

You may also submit a request using the form below. Our support team will verify your identity and process the request — this is not instant automated deletion.

• Disconnecting Meta stops new collection and revokes webhooks; it does not necessarily delete historical records.
• Deleting a Merbix account requires identity verification and is handled manually today.
• Deleting order/customer records may be subject to legal or business retention requirements.

• Account profile and workspace information.
• Connected Meta tokens.
• Imported comments/messages where applicable.
• Customers, leads, and orders (subject to legal retention).
• Uploaded files and product records.

• Legally required transaction or billing records.
• Security and audit logs.
• Backup copies under the hosting provider’s backup lifecycle, if any.

For more detail, see our Privacy Policy.

support@merbix.cloud